Misaar Terms and Conditions

Registration Periods

• Registration for programs and services closes once the designated registration period ends.
• The last registration date is not the same as the program start date.
• After the registration period ends, users may request to have the service reoffered based on availability.

Registration for Services and Programs

• Users can register for available programs and services only during the registration period.
• Upon registration, the status will be “Pending Payment,” meaning the seat is reserved but the registration is not confirmed.
• Payment must be completed through the available methods to confirm registration.
• If the registration period ends before payment is completed, the registration will be automatically canceled.
• If seats are fully booked, users can register on a waitlist.
• SMS notifications are sent to inform users of any changes in their registration status, and users can track their status through their control panel.

Payment, Pricing, and Discounts

• Available payment methods include: electronic payment via credit cards, Mada cards, Apple Pay, or direct bank transfer.
• The applicable price is the one at the time of payment, not at the time of registration.
• Registration is confirmed immediately upon electronic payment.
• For bank transfers, the registration status will be “Pending Approval” until manually verified by the administration.
• Several types of discounts are available, including:
  • Early registration discount
  • Promotional event discounts
  • Group and partnership discounts
  • Special and membership discounts
• All discounts have a set validity period, and payment must be completed within that period to benefit from them.
• The system keeps a record of all discounts granted to users, whether used or not.
• The administration reserves the right to modify or cancel any discount that has not yet been applied at the time of payment.
• We do not store or have access to users’ credit card details; all transactions are securely processed through third-party payment gateways.

Refund Policy

• Users are entitled to a refund if requested at least six business days before the program starts.
• If the service cannot be delivered for reasons beyond our control, users are entitled to a full refund.
• The amount paid can be transferred to another service or another user, provided that the request is made at least five days before the service starts.
• Refunds are not applicable if the user fails to attend the program.
• If a training session is postponed, the administration is committed to rescheduling it at a later date.
• Refunds will be processed via bank transfer within two weeks from the date of the refund request.

Service and Program Delivery Terms

Service and Program Execution

• The administration reserves the right to postpone any program for up to two weeks with prior notice to registered participants.
• Individual or group sessions may be postponed for up to three days when necessary.

Online Services and Programs

• Users can access virtual session links via the service page.
• Links are only active during the program period.
• The administration reserves the right to change the training platform when necessary, and links will be automatically updated.